Frequently Asked Questions


SHIPPING

● We ship internationally from South Korea except:

▫ Mexico

▫ India (some areas are not serviceable by FedEx at the moment; if you placed an order for FedEx shipping, we'll check if your area is serviceable and update you within 24-48 hours)

▫ Note: Sadly, there are still some countries we're unable to ship to via standard shipping. Hence, you'd see FedEx as the only shipping method during checkout. We understand that though FedEx ships way faster than standard, shipping fee can be quite costly. Thus to help customers during this time, we shoulder 25% of the FedEx shipping fee (no code needed, discount is automatically applied). 


● We operate and ship domestically in:

▫ South Korea 

▫ United States 

▫ Canada - Visit the Official Slurp Laboratories Canada Store instead

▫ Philippines 

▫ Singapore 

▫ United Kingdom 


● International orders:

▫ Standard shipping (4 - 15 working days *economical but may face delays)

▫ Fedex (5 - 10 working days) 

● Domestic orders:

▫ South Korea (3 - 5 working days)

▫ United States (5 - 7 working days)

▫ Canada - Visit the Official Slurp Laboratories Canada Store instead

▫ Philippines (1 - 5 for Metro Manila and 7-9 working days for provincial areas)

▫ Singapore (1 - 2 working days)

▫ United Kingdom (2 - 3 working days)

 


• Standard shipping is a flat fee of US$5 / 5930 globally.
For orders above US$81 / ₩96,000, Standard shipping is free.

• FedEx shipping fee varies depending on the weight of your order and destination. You can view the price of our formulas and shipping in your currency here. The prices shown reflects your unique currency.


Not to worry. Contact us at slurp@slurp.co.kr or drop us a facebook message and we’ll help you with it immediately.

Last updated: 16 November 2021

________________________________________________

ORDER

You can order directly on this website or authoriszed retailers via list at the bottom of this page


Due to high demand, we would like to make it fair to all customers to be able to make their purchase too without running out of stock. This is also an effort to prevent resellers who purchase in bulk to retail our formulas at a higher price

Due to high manufacturing costs that involves heavy research, advanced technology & high quality ingredients - discount codes are not feasible. Increasing retail price to accommodate a discount code is redundant.

We do not charge taxes and only receive your payment for your purchase on our site. Depending on your country's custom regulations, you might be subjected to tax charges in relation to your order's total. Any fees for receiving goods (including but not limited to Customs taxes/duties and clearance fees) are the buyer/receiver's responsibility. Orders that have been placed on hold by the destination country's Customs office due to Customs fees or requirements that were not settled/submitted are not refundable.



Refund policy

We guarantee a full refund if you are not satisfied with your purchase within 14 days of receiving. Shipping and return shipping fees are non-refundable but product fees are fully refundable. As much as we'd like to, we're unequipped to refund orders that are made incorrectly if your order have already been shipped out. 

Refund processed on any given day may take 5 - 10 working days to be credited back to your original payment method. 

 

Return policy

We accept product returns for a refund within 14 days of receiving your order for any reasons including dissatisfaction, damage etc. Returns can be made to our warehouse at:

Slurp Laboratories (Global)

#B102, Busan Design Center
Centum Dong-ro, Haeundae-gu,
Busan, 48059, Republic Of Korea

Slurp Laboratories (United States)
4712 Poth Rd
Columbus, OH, 43213, USA


Slurp Laboratories (United Kingdom)
UK Fulfilment Service Ltd
Unit 4B Bradley Park High Holborn Road
Ripley Derbyshire DE5 3NW

Slurp Laboratories (Canada)
Shopify Center of Excellence
1258 Humber Place, Ottawa ON, 
K1B 3W2, Canada

Slurp Laboratories (Philippines)
E. gerodias street, Brgy San Antonio, 
San Pedro City, Laguna.
4023 Philippines

Slurp Laboratories (Singapore)
15 Pandan Crescent, Level M3, 
Singapore 128470

________________________________________________

PRODUCTS

Niacid

You can expect to see a change in your skin’s brightness overnight. Fading of blemishes and healing of indentations is prominently observed during days 3-7 and continues improving cumulatively.
Niacid is 100% cruelty-free and does not test on animals. Snail mucin used in formula is obtained amicably without harming or hurting snails.

All ingredients (except snail mucin) are plant-derived.
Niacid is formulated for all skin types including sensitive skin with a hyper-focus on science-powered skin reconstruction & healing as opposed to stripping for instant but damaging results.
There are no age restrictions however we recommend using Niacid only if you possess the skin concerns that Niacid was developed for: Acne scars (post-inflammatory erythema/pigmentation), Indentations (Atrophic scars), Hyper-pigmentation, Damaged skin barrier, Psoriasis, Dullness

________________________________________________

Hyaluid

You can expect to notice an altercation within the first week of using Hyaluid such as plumper skin (decrease depth of wrinkles and fine lines), reduction in sagginess as well as refined contours. Hyaluid continues to effectuate and maintain results overtime, ultimately restoring a younger appearance to your skin’s maximum capacity.

A vast amount of youth dependent molecules has a half life of less than a day in the skin. In other words, 50% is metabolised (breakdown) within a day. And while your body and skin produces them on it’s own, it’s ability to produce an adequate amount is ever decreasing resulting in chronic deprivation that translates into ‘signs of aging’. Hyaluid refills your skin with optimal levels of these molecules, however requires continual supplementation to maintain a young skin environment - just like drinking water curbs dehydration and fatality is an every hour and day measure - hence should be thought of as a supplement. As much as anti-aging products claim to permanently ‘erase’ a wrinkle, the reality is that aging is a natural course of life, enhanced by inevitable uv exposure, pollution etc thus a supplementary replenishment and defence system is required.

No. While every ingredient is vegan-friendly, hydrolysed collagen and elastin are derived from marine sources.

Hyaluid is formulated for all skin types including sensitive skin. We believe that skin should be respected as sensitive, whether diagnosed with sensitive skin or not - hence every formula we develop will be tested on and cater to sensitive skin types

While Hyaluid is safe for every age group, the ideal minimum age to adopt Hyaluid is 18 years old given that your body (and skin) is still capable of producing the adequate volume of core molecules that upholds skin’s youthfulness till then and wouldn’t necessarily need additional support. Whether you adopt Hyaluid in your 20s or 60s, Hyaluid does the exact same thing: resurrect and preserve a youthful facial anatomy to your skin’s maximum capacity

________________________________________________

Decalt

You can expect to see results the morning after polishing with Decalt. Reduced congestion, minimized pore appearance and silkier skin texture. This observation fluctuates over the few days and weeks as deeper, microscopic or macroscopic impurities decongest at different rates along with the re-regulation of skin’s microflora, mantle, cellular turnover and sebum production overtime - before results are maintained.

Slurp Laboratories is a cruelty-free brand and stands against animal harm and testing. Decalt is 100% Vegan.

As with all formulas developed, Slurp Laboratories consider skin delicate and ‘sensitive’ by nature even if not clinically diagnosed. This means that every formula caters to all skin types including hypersensitive. Decalt is also suitable for dry skin types.

Decalt may or may not cause peeling depending on the amount of keratinocytes and corneocytes buildup on the surface of your skin. If you experience peeling, this phenomenon will improve over a couple of weeks.


Yes Decalt is safe for pregnant and nursing mommies.

Decalt does not increase sun sensitivity (by paper) What this means is that the concentration of chemical exfoliants Salicylic Acid 0.5% and Gluconolactone 5%  is concluded not to increase susceptibility to sunburn. Gluconolactone in fact protects against damage of UV radiation due to it’s potency in scavenging free radicals. While we honor science, experiments and research findings - we still do advocate for the daily application of sunscreen especially when any chemical exfoliant is present in your routine including Decalt.

Yes, Decalt is suitable for teenagers onwards. Decalt is also safe for pre-teens suffering from open/closed, (non)inflammatory comedones. If none of these concerns are present, Decalt is not necessary for the sake of ‘prevention’ or ‘optimizing cellular turnover’ as skin is functioning holistically during this age bracket.

Yes, Decalt is eye and lip safe. However we do not suggest using Decalt around the orbital area unless there are concerns in that area e.g Milia to be treated. 




Authorized distributors

Indonesia
Company : PT. Megatama Karya Utama
Website : slurpindonesia.co.id
Contact : kevin@slurpindonesia.co.id
Direct phone : +62 813-1027-2067


We're always happy to help! If none of the answers above were related to any of your questions, email us at slurp@slurp.co.kr or chat with us on any social profiles like Facebook, Instagram and we'd be right on our desk to serve you. 

It looks like you are visiting from Canada.

I prefer to stay here Visit our Canada Website