FAQ

Order

How can I place an order?

Why am I limited to 2 bottles per formula?

Do I have to pay for taxes?

Is there any refund policy in place?

Niacid

How soon can I expect results?

Is Niacid cruelty-free?

Is Niacid vegan?

Is Niacid suitable for sensitive skin?

Is Niacid suitable for pregnant, nursing women?

Can children and teens use Niacid?

Hyaluid

How soon can I expect results?

Why is Hyaluid called a supplement?

Is Hyaluid cruelty-free?

Is Hyaluid vegan?

Is Hyaluid suitable for sensitive skin?

Is Hyaluid suitable for pregnant and or nursing moms?

At what age should I start using Hyaluid?

Decalt

How soon can I expect results?

Is Decalt cruelty-free / vegan?

Is Decalt suitable for sensitive / dry skin types?

Does Decalt cause peeling?

Is Decalt suitable for pregnant, nursing women?

Does Decalt increase sun-sensitivity?

Is Decalt suitable for teens?

Can Decalt be used over eyes and lips?

Can I use Decalt with Retinoids, Vitamin C or other actives?

Hydromer

Does Hydromer contain silicones?

Is Hydromer cruelty-free / vegan?

Can Hydromer substitute the need for sunscreen?

How long does Hydromer protect my skin for?

Is Hydromer considered makeup?

Is Hydromer suitable for oily skin types?

Do I need Hydromer if I do not wear makeup?

Gel

Is Gel a Cleansing Gel?

Is Gel adequate a cleanser if I apply waterproof makeup/sunscreen daily?

Can Gel be used as a second cleanser?

Why is Gel 340ml?

What is the pH level of Gel?

Why is Gel bluish-green?

Is Gel Vegan?

Is Gel suitable for pregnant, nursing moms?

Is Gel fragrance-free?

Preparation B₅

Is Preparation B₅ cruelty-free?

Is Preparation B₅ vegan?

Is Preparation B₅ recommended for teens?

Is Preparation B₅ suitable for pregnant, nursing women?

Is Preparation B₅ suitable for sensitive skin?

What makes Preparation B₅ a Complete Concern Concentrate?

Does it serve as a moisturizer?

How does Preparation B₅ differ from other barrier-repairing products?